Report: Utah answers 94% of mental health crisis calls

Messages of support adorn a "HOPE" banner during an "Out of the Darkness" community walk, date and location not specified | Image courtesy of American Foundation for Suicide Prevention, St. George News

ST. GEORGE — Two years removed from Congress designating the new 988 National Suicide and Crisis Lifeline, a new report examined each state’s progress and found Utah has fared well in terms of responsiveness.

The mental health advocacy group Inseparable found Utah’s 988 call answer rate was 94%.

Angela Kimball, chief advocacy officer for Inseparable, said the report is intended to spark conversations about what is needed at the state level to ensure those who find themselves in mental health emergencies can get the crucial help they need.

“One of the pieces that we focus a lot on is sustainable financing,” Kimball said. “We recognize that crisis services are something that ought to be available to everyone, 24/7, regardless of their ability to pay, just like we expect fire trucks to come if there’s a fire.”

Kimball acknowledged while Congress has provided federal funding to help improve capacity at local and regional call centers, the funding will not last forever.

Graphic shows how the Utah Crisis Line operates, date not specified | Image courtesy of Utah Department of Health and Human Services, St. George News

She contended state lawmakers should consider alternative funding sources instead of relying heavily on Medicaid. According to Inseparable, a possible solution could be enacting a 988 surcharge to generate up to $3.2 million annually in Utah.

The report showed Utah’s administrative rules are solid, with certification requirements for crisis workers and statewide crisis line standards. Kimball noted it streamlines protocol and strengthens workforce capacity.

She added the consequences of not having the appropriate response system in place can have real-life implications.

“People going without help, being turned onto the streets, being in jail, being in emergency departments, being hospitalized — voluntarily or involuntarily — or tragically, having their life end,” Kimball said.

Kimball argued with the right approach, people can get on the path to recovery. While Utah has established an advisory board for the hotline and requires annual reporting, the report suggested the state would benefit from better system coordination and data collection.

If you or someone you know is experiencing a mental health emergency, call or text 988.

Written by ALEX GONZALEZ, producer, Public News Service.

Read the original story here.

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